Axel - Your AI Customer
Support Agent.
Axel helps eCommerce teams manage customer support across multiple marketplaces and channels. It brings tickets, customers, shipments, emails, and support performance into one connected workspace for faster and more organized customer service.
Connect Axel to the 1,300+ tools your store already runs on
Streamline Your E-Commerce Business with Axel
Axel is an AI customer support agent designed to help eCommerce teams manage the full lifecycle of post-sale customer interactions. From tickets and customer conversations to shipments, delivery proof, and carrier complaints, Axel provides a centralized view of support operations across marketplaces such as Back Market, Refurbed, Amazon, Cdiscount, and Shopify. With real-time ticket insights, problem analysis, team performance tracking, and connected support workflows, Axel helps teams maintain better visibility and control through eCommerce automation.
Real-Time Ticket Visibility
Axel gives support managers an instant view of Total Tickets, New, Overdue, Waiting, Followup, and Closed tickets, making it easier to understand what needs attention.
Smarter Problem Analysis
Automatically identify and rank common customer issues, from order cancellations and missing packages to battery, charger, screen, software, and delivery problems.
How Does Axel Help Your E-Commerce Team?
Support teams deal with high ticket volumes, multiple marketplaces, and different types of customer problems every day. Axel brings these activities together with automated customer support and real-time operational insights. Learn more about us.
Axel helps teams manage customer interactions across platforms including Back Market, Refurbed, Amazon, Cdiscount, Shopify, and more from one connected support environment.
The Types of Problems Analysis engine automatically categorizes incoming conversations and ranks issues by frequency, helping teams identify recurring problems and address common customer concerns.
Team Member Performance Summary and Tech Support Employee Assignment Analysis provide visibility into assigned, waiting, and overdue tickets, helping managers monitor performance and distribute workloads more effectively.
Response Rate & Total Tickets Analysis tracks ticket volume, responded tickets, average response rate, and daily support trends, giving managers a clearer view of overall support performance.
How Does Axel Help Your E-Commerce Team?
Support teams deal with high ticket volumes, multiple marketplaces, and different types of customer problems every day. Axel brings these activities together with automated customer support and real-time operational insights. Learn more about us.
Manage Support Across Marketplaces
Axel helps teams manage customer interactions across platforms including Back Market, Refurbed, Amazon, Cdiscount, Shopify, and more from one connected support environment.
Identify Recurring Customer Problems
The Types of Problems Analysis engine automatically categorizes incoming conversations and ranks issues by frequency, helping teams identify recurring problems and address common customer concerns.
Balance Team Workloads
Team Member Performance Summary and Tech Support Employee Assignment Analysis provide visibility into assigned, waiting, and overdue tickets, helping managers monitor performance and distribute workloads more effectively.
Understand Support Trends
Response Rate & Total Tickets Analysis tracks ticket volume, responded tickets, average response rate, and daily support trends, giving managers a clearer view of overall support performance.
How Axel Improves Your Customer Experience
Axel connects customer conversations with ticket, order, shipment, and support information to help teams manage customer issues more efficiently. With dedicated workflows for tickets, customers, shipments, delivery proof, complaints, chat, and email, support teams can manage customer service from one place. Contact us today.
Conversational Support Intelligence
Axel brings customer conversations into one connected environment. Teams can use Chat and customer ticket history to understand issues, review interactions, and manage support conversations with greater context.
Support Performance Insights
Monitor ticket health through Active and Resolved status, Assigned and Unassigned tickets, response rates, team performance, and ticket trends to understand where support operations need attention.
Connected Support Actions
Axel connects Tickets, Customers Ticket, Shipment, Delivery Proof, FedEx Complaints, Email, and Chat into one support workflow, helping teams triage, respond, escalate, and resolve customer issues efficiently.
How Axel Smooths the Business Process
Axel creates a connected support workflow for post-sale customer service. From ticket management and customer conversations to shipment tracking and delivery disputes, teams can manage essential support activities from one place. Check our pricing options.
Ticket Management
Axel provides centralized Tickets and Customers Ticket modules for managing support cases, customer-level history, and the full lifecycle of customer issues.
Shipment Tracking
Monitor shipment-related support cases and access delivery information to help teams investigate customer delivery concerns.
Delivery Proof
Access proof-of-delivery information when handling delivery disputes, helping support teams investigate and resolve shipment-related issues.
Carrier Complaints
The dedicated FedEx Complaints workflow helps teams manage carrier-related issues and escalations in an organized way.
Chat With Axel
Start a conversation with Axel whenever you need support insights. Axel connects customer conversations with ticket and operational information, helping teams explore support activity, understand customer issues, and manage conversations from one connected environment.
AI Support That Never Sleeps
Give customers an always-on support layer that resolves common questions, answers FAQs, and escalates tickets when human help is required.
- 24/7 AI Support
- Instant Customer Responses
- FAQ Resolution
- Customer Query Handling
- Ticket Escalation
- Human Support Handover
Commerce Core
Axel
Tracks orders, answers product and shipping questions, manages returns and escalates complex cases.
Included
100 successful resolutions
Usage / Overage
$0.39 / successful resolution
Build a governed AI department
Scale your digital workforce securely with multi-agent coordination, unified analytics, shared memory, and enterprise-grade permission guardrails.
Custom Agent Studio
Tailored to your logic
One governed workflow. Setup from $1,500; model and data costs metered.
Get in Touch
Have questions about Axel? We'd love to hear from you. Fill out the form below or reach out directly.
Send a Message
Direct Reach
EMAIL ADDRESS
marketing@exactflow.pl
PHONE SUPPORT
+1 (555) 123-4567
OUR ADDRESS
Stanisława Bodycha 87, 05-816 Reguły Poland
